Refund policy
Returns & Refunds Policy
In plain English: If something goes wrong with your order. Wrong item, damaged in transit, anything like that, we’ll fix it quickly.
Because our products are consumable supplements, we aren’t able to accept returns on opened or used items. Once a product leaves our hands, we can’t guarantee it’s in the same safe, untampered condition. This is standard across reputable supplement brands and ensures quality and safety for everyone.
Return & Refund Process
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If you received the wrong item or your order was damaged, email us at hello@cadresupply.com within 30 days of delivery.
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Products must be returned in their original, new, and unopened condition.
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Once we receive your return, we’ll issue a refund to your original payment method. Please allow 5–10 business days for your bank or card provider to process it.
Exclusions
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Shipping costs are non-refundable unless the return is due to our mistake (damaged, defective, or incorrect item).
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We can’t take responsibility for returns lost or damaged in transit without proof of tracking.
Damaged or Incorrect Orders
If your order shows up damaged, defective, or incorrect, reach out to us right away at hello@cadresupply.com. We’ll take care of it and get a replacement to you as quickly as possible.
Questions
Got questions about returns, refunds, or exchanges? Email us at hello@cadresupply.com. We’re real people so don’t hesitate to tell us what’s working, what isn’t, or how we can improve.